Refund Policy for LocalPanda

Thank you for choosing LocalPanda. We strive to provide high-quality services that meet your expectations. However, if you are not entirely satisfied with your purchase, we’re here to help.

1. Refund Eligibility

We offer a 7 day refund policy for our subscription plans and services. To be eligible for a refund, the following conditions must be met:

  • You must request a refund within 7 days of your purchase.
  • You must have used the service and found it unsatisfactory.
  • You must provide a valid reason for requesting a refund.

2. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • Failure to cancel the subscription before the next billing cycle.
  • Violation of our Terms of Service.
  • Usage of the service for malicious or fraudulent activities.
  • Partial refunds for downgrades or changes to the subscription plan after the initial purchase period.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Email our support team at support@localpanda.ai with your order details and the reason for the refund request.
  2. Review: Our team will review your request and may contact you for additional information.
  3. Decision: If your refund request is approved, we will process the refund within [number] business days. The refund will be issued to the original payment method used during the purchase.

4. Late or Missing Refunds

If you haven't received a refund within the specified timeframe:

  1. Check Your Bank Account: It may take some time before your refund is officially posted.
  2. Contact Your Credit Card Company: There might be some processing time before a refund is posted.
  3. Contact Your Bank: There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund, please contact us at support@localpanda.ai.

5. Changes to the Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated revision date. It is your responsibility to review this policy periodically to stay informed of any updates.

6. Contact Us

If you have any questions about our refund policy, please contact us:

Email: support@localpanda.ai

Address: 2281 Rupert St., Vancouver, British Columbia V5M 3S8